Terms of Service

1. Additional Services and Adjustments to Billing:

Any additional services requested by the client that were not included in the original booking, as well as any unexpected work required to complete the job, may result in an increase in the total cost of the bill. The client will be informed of any additional charges prior to the commencement of such services.

 

2. Appointment Cancellation and Rescheduling Policy:

We require a minimum of 48 hours' notice to cancel or reschedule an appointment without incurring a penalty. Cancellations or changes made within the 24-hour window will incur a fee equivalent to 50% of the scheduled service cost. This policy helps us manage our schedule and maintain availability for all clients.

 

3. Pet Safety and Responsibility:

If you have pets, please ensure they are secured in a safe and appropriate area during the cleaning service to prevent any potential damage or injury. Our cleaning staff is not responsible for managing or handling pets, and we cannot be held liable for any incidents involving pets during the cleaning process.

 

4. Satisfaction Guarantee:

We offer a 24-hour satisfaction guarantee for all cleaning services. If you are dissatisfied with the cleaning performed, please contact us within 24 hours of service completion. Our team will return at no additional cost to address and redo any areas that did not meet our quality standards.

 

5. Payment Terms and Methods:

We accept the following forms of payment: Personal Check, All Major Credit Cards, and Venmo at @keepatxclean. Deposits are REQUIRED for all new customers in the amount of $50.00 and go towards the total cost of the cleaning service. Deposits are used to secure the appointment time and protect the availability of staff.

• Returned Check Fee: Should a personal check be returned due to insufficient funds or any other reason, a $35.00 Returned Check Fee will be added to your account. Additional charges may also apply, including legal fees associated with the recovery of funds.

• Outstanding Payments: Any fees unpaid for "Services Rendered" after 24 hours of job completion may be subject to further action. Failure to settle the outstanding balance promptly could result in civil and criminal charges for "Theft of Services," and we reserve the right to file a claim with the local district attorney if necessary.

 

6. Liability and Damage Policy:

Our cleaning team is trained to handle your belongings with care. However, if any damage occurs during the service, please notify us immediately. We will assess the situation and, if the damage is determined to be our responsibility, we will work with you to repair or replace the item. The company is not liable for any pre-existing damage or conditions.

 

7. Privacy and Confidentiality:

We respect your privacy and are committed to protecting your personal information. All details provided by the client are used solely for the purpose of providing cleaning services and will not be shared with third parties unless required by law. Please check our Privacy Policy for more detailed information.

 

8. Changes to Terms of Service:

We reserve the right to modify these Terms of Service at any time. Any changes will be communicated to clients in advance and will be effective immediately upon posting.

 

9. Employee & Contractor Non-Solicitation / Non-Circumvention:

 

The Austin Cleaning Group (“Company”) invests substantial time, resources, and expense into recruiting, vetting, training, insuring, and managing its employees and independent contractors. These individuals are provided to clients solely for services performed through the Company.

 

Clients expressly agree that they shall not, directly or indirectly, solicit, hire, engage, contract with, or accept services from any current or former Company employee or contractor for personal or commercial cleaning services outside of the Company, whether during the term of service or for a period of twelve (12) months following the employee’s or contractor’s last service at the client’s property, unless expressly authorized in writing by the Company.

 

Any attempt to circumvent the Company by employing, paying, or engaging Company personnel directly—including but not limited to cash payments, electronic transfers, gifts, favors, or third-party arrangements—shall constitute a material breach of these Terms.

 

Cash Payments and Gratuities

For avoidance of doubt, the only cash payments permitted are voluntary gratuities (tips) provided at the client’s discretion. Gratuities may not be requested, negotiated, or exchanged for services outside the scope of Company-authorized work.

 

Any cash or direct payment made in exchange for cleaning services, labor, or additional work outside of Company authorization shall be deemed unauthorized compensation, constitute an attempt to circumvent the Company, and be treated as a material breach of these Terms. Any direct payment exceeding customary gratuity amounts or tied to services rendered shall be presumed to be unauthorized unless proven otherwise.

 

Liquidated Damages and Financial Penalty

In the event of a violation, the client agrees to pay liquidated damages in the amount of Ten Thousand Dollars ($10,000.00) per occurrence, which the parties agree represents a reasonable estimate of damages incurred by the Company, including but not limited to loss of business, recruitment costs, training expenses, administrative costs, and disruption of operations. Actual damages would be difficult to ascertain with precision.

 

Additional Remedies

In addition to liquidated damages, the Company expressly reserves the right to pursue all available legal and equitable remedies, including but not limited to:

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• Civil action for breach of contract, tortious interference, and related claims

• Recovery of attorney’s fees, court costs, and collection expenses

• Immediate termination of services without refund

• Filing of a lien against the serviced property where permitted by law

• Referral for investigation of theft of services, fraud, or misappropriation, where applicable

 

Nothing in this section shall be construed as a waiver of any rights or remedies available to the Company under applicable law.

 

This policy is essential to protecting the Company’s workforce, business operations, and ability to provide reliable, insured, and professional cleaning services.

 

10. By booking our services, you agree to abide by the terms outlined above. Thank you for choosing The Austin Cleaning Group. We look forward to providing you with exceptional service.

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